Frequently Asked Questions

Frequently Asked Questions

Have questions about your student bill, the College Opportunity Fund, and/ or financial aid for spring 2025? We have answers!

You might even be able to save time by reviewing these frequently asked questions before contacting our office, as during the peak times of year our high phone call, drop-in, and email volumes may lead to longer wait times for responses.

Student Billing

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Log into RAMweb/FAMweb and navigate to the Billing and Tax Information page.

June 10th

September 10th

You’ll be charged a 1.5% payment deferral charge each month the bill goes past due and registration/transcript holds may be applied.

If you are enrolled in a current term payment plan you can disregard this.

The earliest date a student may receive a direct deposit refund in their personal bank account for the Summer 2025 semester is the Friday before classes start, May 16th. For students who have not opted for direct deposit refund, the 1st batch of refund checks will be mailed Monday, May 19th.

The earliest date a student may receive a direct deposit refund in their personal bank account for the Fall 2025 semester is the Monday before classes start, August 18th. For students who have not opted for direct deposit refund, the 1st batch of refund checks will be mailed Tuesday, August 19th.  

Any of the above dates or timelines can be delayed if a student is part-time or making registration changes. The delivery timeline of mailed refund checks depends on distance, carrier, and other factors.

For more information about refunds, visit our page on financial aid refunds! 

Immediately! This happens in real time before the add/drop deadline. To see the most recent bill on RAMweb, you’ll want to select Billing and Tax Information  > Billing Information > Up to Date Account Activity.

Your financial aid cannot pay out unless you are enrolled at least part-time. Chat with us if you have a past due balance that is preventing you from registering for the next semester with us here at CSU!

An additional tuition charge that all juniors and seniors are charged, as well as sophomores and up in the College of Business. Read more here.

No, we cannot temporarily lift a registration hold. CSU requires your past due balance to be paid in full in order to register for future terms. Please contact The Hub about your potential options to pay the balance and get registered for classes.

A waiver to temporarily lift a transcript hold may be requested under certain conditions. Please contact The Hub for more information on this process.

Checks for college savings or 529 plans should be mailed to the Cashier’s Office. Please be sure to include the student’s CSUID number when mailing checks.

Many 529 College Savings Plans offer an electronic payment option, which saves time and improves transparency with real-time tracking. When requesting a withdrawal from your 529 account, check with your plan manager to see if a digital distribution option is available.

Cashier’s Office
6015 Campus Delivery
Fort Collins, CO 80523

Colorado State University collects an administrative charge to cover administrative costs associated with the Student and Exchange Visitor Information System (SEVIS). For more information about this fee, please visit the International Student and Scholar Services website.

The Day Once Access Program through the CSU bookstore provides students access to digital materials the first day of classes. Students are automatically opted into the program and must opt out if they wish to purchase the materials on their own. The opt out deadline is the final Add/Drop date of the semester, after which, the charge(s) will appear on the student account. For more information, please visit https://www.bookstore.colostate.edu/day-one

College Opportunity Fund

Yes! If you are a Colorado Resident enrolled in on campus classes, you are eligible for a $116 dollar per credit hour payment. COF is not considered financial aid so you will only see it on your bill, not your financial aid awards page. If you do not sign up for COF, you could be losing out on $1,740 per semester if you are enrolled in 15 credits. Click here to apply!

Yes. There are two ways to get more COF.

  1. The first is an Institutional Waiver. CSU will automatically process this waiver for you during your first eligible term. That Waiver is good for three consecutive terms and will end on the third term regardless of if you attend those terms. 
  2. The second is a State Waiver. After your third term under the Institutional Waiver, you will have to appeal to state for more COF. The application for the State Waiver for additional COF funding can be found here.

Financial Aid

Financial aid can only pay out 10 days prior to the first day classes, provided you meet all the disbursement and eligibility criteria. Once your aid disburses you will be able to see it as a credit on your bill. To view, navigate to the Billing and Tax Information page of RAMweb and select “Up-to-Date Account Activity”.

You must be enrolled in a certain number of credits to receive financial aid, in addition to meeting all other eligibility criteria. View the enrollment & eligibility chart here.

Student loans may be accepted on RAMweb.  To accept, reduce or decline your loans navigate to the awards page of RAMweb by selecting Menu > Financial aid> Offers and Requirements > 24-25 academic year> Offers tab. Students who are first time loan borrowers will need to complete entrance counseling and a master promissory note on StudentAid.gov before their loans can pay out.

Parent PLUS loans cannot be accepted on RAMweb or FAMweb. To apply for and accept a Parent PLUS loan, a parent must complete a loan application and the Master Promissory Note at StudentAid.gov.

Our guide to filling out electronic forms is available here.

It takes about 3 to 5 business days for us to receive these once they’ve been submitted.

Employee Study Privilege forms are processed by the Registrar’s Office and Human Resources. Please be aware that it may take 3 to 4 weeks after the add/drop deadline for the Employee Study Privilege to be reflected on your account. Additionally, we ask that you note that those using the Employee Study Privilege will be automatically exempt from the payment due date and the following payment deferral charge.

WUE is a tuition discount that will only be viewable on the student bill. It will not be part of the financial aid offer letter.

Scholarships

Your financial aid cannot exceed your estimated cost of attendance. If your offered financial aid (grants, loans, scholarships, work study) meets or exceeds your cost of attendance, we will need to reduce your other financial aid to make room for your scholarship.

We reduce the least desirable aid first, however your need-based aid (grants, scholarships, work study) cannot exceed your financial need. Financial need is determined by subtracting your Student Aid Index (SAI) as determined by FAFSA from your Cost of Attendance. Please contact us if you have questions about how your financial aid is affected by a scholarship.

New: All scholarship checks are processed by the Cashier’s Office. Their mailing address is listed below.

Please Provide Us with the Following Information:
  • Student’s full name
  • Student’s CSUID number, if known. (Do not include the student’s Social Security Number. In accordance with state and federal laws, Colorado State University has discontinued the use of Social Security Number as primary identifier for students. If Social Security Number is the only known identifier, use only the last 4 digits, e.g., xxx-xx-4321.)
  • Student’s home address, if no CSUID number can be obtained
  • Name of scholarship
  • Contact person’s name
  • Address and phone number of agency/contact person
  • Is the scholarship for fall and spring semesters or one semester only? If the donor does not specify, we will split anything above $2000 between fall and spring semesters.
Verifying Registration for Scholarships:
Students can verify registration for scholarships before the term begins by printing their registration schedules from RAMweb and submitting them to requesting entities accompanied by the Registration Verification Letter.
Send the Scholarship Payable To:
Colorado State University Cashier’s Office
6015 Campus Delivery
Fort Collins, CO 80523-6015
Note: We are unable to send grade transcripts to donors from our office. However, students can request an official transcript for a fee, or print an unofficial transcript via RAMweb. Go to RAMweb and login using your eID, then select Transcript (Official) or Transcript (Unofficial) under the Records section.

Yes! Visit our scholarships pages on our website for more information.

Some donors require verification of enrollment – luckily, there is a self-serve scholarship verification letter on RAMweb. Select Financial Aid from the Main Menu and then click on the Scholarship Registration Verification link.

In some cases, you may also even be able to send your scholarship donor a printout of your schedule from RAMweb.

The tuition scholarship will be processed after the add/drop deadline each semester, because enrollment can change until that date. Please note those using the tuition scholarship will be automatically exempt from that semester’s payment due date and the payment deferral charge if the application is received prior to the due date.

Residency

Check out the Office of Financial Aid’s website to find out if you are eligible to petition for residency and learn more about the residency orientation you will need to complete in order to receive a residency petition. We encourage you to complete the orientation as soon as possible if you intend to petition for residency in the future.

The Office of Financial Aid is not able to accept late residency petitions. Submissions after the stated due date – found on the Office of Financial Aid’s page for the Residency Process and Deadlines – will not be accepted after the published deadline date. 

  • Mailed petitions must be postmarked by the deadline date.

  • If you are a new student admitted to CSU no earlier than 30 days before the posted petition deadline or after the posted petition deadline, please contact the Tuition Classification Officer team as soon as possible to inquire about the petition process for your circumstances.

  • Incomplete petitions will not be accepted and/or reviewed and your tuition classification and tuition assessment will remain non-resident for that term.

  • Residency statutes do not permit retroactive tuition re-classification.

  • Guest Students whose applications are processed after the first day of classes for each semester and who want to petition for in-state tuition classification, must contact the Tuition Classification Officer team. Petitions must be submitted by the end of course add/course drop for the semester.

Learn more about how you might qualify for an in-state tuition exception here: https://financialaid.colostate.edu/military-members/

If you are veteran, or dependent of a veteran, click here to learn more about GI Promise: https://financialaid.colostate.edu/residency-exceptions-veterans-and-dependents/

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