Financial aid funding (including grants and/ or loans) will not disburse towards students' accounts until August 15th, 2026, at the earliest.
Welcome to our busiest time of the year! The Hub is experiencing a high volume of calls and emails, and we are working hard to serve everyone as quickly and thoroughly as possible.
Our current email response time is approximately 3–5 business days. In-person visits may experience longer waits for service. Phone service will be busy and may experience our queue hitting it’s maximum threshold throughout the day.
For answers to common questions, please check out our website before contacting our office. We here in The Hub thank you for your patience and kindness - we look forward to assisting you!
There Are Many Ways to Connect
You need help with questions about your Colorado State University education. We’re here to help. Contact us to learn more about your options.
Students:
When contacting The Hub, you will need provide your name and CSU ID number. It is important to email our office using your CSU email address. For in-person visits, be sure to bring your CSU ID card or a photo ID.
Parents & Support People:
Students’ education records are protected by FERPA once they start attending college. For any third party (including parents) who may be without a Student Consent to Release Education Records, we will only be able to discuss general questions with you – meaning anything available on our website, but we will not be able to provide specific details about a student account.
Office Hours
The Hub is open to drop-in visits, Monday/ Tuesday/ Thursday/ Friday from 8:30 AM – 4 PM MST, and Wednesdays from 9 AM – 4 PM MST; no appointment is needed!
Students and their families are also welcome to call our office with questions Monday/ Tuesday/ Thursday/ Friday from 8:30 AM – 4:30 PM MST, and Wednesdays from 9 AM – 4:30 PM MST.
Our service hours are subject to university holidays and closures.
Before reaching out by phone or email, we encourage you check out to check out this website! Our website likely contains – or has the links to – the information you are looking for.
Additionally, we ask that you please note that high call and email volumes may lead to longer wait times for responses during the start of each semester and other important dates.
As you look to communicate with our office, we ask that you please remain kind and patient with our staff as we look to serve your needs.
Any abusive, threatening, or inappropriate behavior that violates the CSU Student Conduct Code will result in your discussion with our office being ended, and the interaction being reported to the Student Resolution Center. This policy includes interactions involving third parties who may seek to support students, including parents or family members.
When emailing our office:
- Please include your CSU ID number in all of email correspondence with The Hub.
- Never submit your Social Security Number to us by email.
- The average email response will take approximately 2-3 business days, but may take up to 4-5 business days during high volume times of year – particularly near the start of a semester.
- Monday, Tuesday, Thursday & Friday
- 8:30 AM-4:00 PM
- Wednesday
- 9:00 AM-4:00 PM
Phone
When calling our office:
- Please note that hold times may be longer during peak operating hours.
- An option to request a call back once a Hub Counselor becomes available will be offered to you while in the queue.
Hours of Operation for Phone Calls:
- Monday, Tuesday, Thursday & Friday
- 8:30 AM-4:30 PM
- Wednesday
- 9:00 AM-4:30 PM
In-Person
Come visit us on the 1st floor of the Lory Student Center, in Room 175 - just down the hall from the lower level Bookstore entrance!
Check-in’s via the link above is for our in-person queue only and cannot be used to request a phone call. It also cannot be used as a remote chat option.